Return & Exchange

Please read our Terms and Conditions/ Shopping Guidelines found here before submitting an order. Submitting an order means customer fully understands and complies to the Rules and Regulations/ Terms and Conditions (Payment / Shipping / Return and Exchange Policies) of our store.  

What is ZOO's return and exchange policy?
ZOO allows exchanges (to another size or style) provided the item bought will be returned within three days from delivery and in good condition unworn and undamaged, with its original tag and packaging. Items can be exchanged with on hand items only, not made to order items, subject to current on hand availability in our Wack Wack and SM Megamall stores. The following items are final and may not be returned or exchanged: Accessories, Sale Items, Made-to-Order Items, Altered Items, Swimwear. Shipping costs will be shouldered by the buyer and price difference will not be refunded. Please be informed that our delivery lead time is 10-12 business days for local orders and 10-12 business days for international orders. If a customer requests for early delivery and his/her request cannot be accommodated, no refunds will be given. ZOO only allows exchanges, no returns or refunds will be accepted once order has been paid for. To have an item exchanged, please email us: or visit our stores. We have a no return, no exchange policy for international orders.

Regarding Possible Color Changes Between Actual Product and Photo
Product color may slightly vary due to photographic lighting sources or your monitor settings. This is beyond our control. Before purchasing, please allow slight color changes on the fabric. ZOO will not allow refunds or exchanges if a client demands the exact color on the photo as there is a possibility of slight color changes / discrepancies between photo and actual product.