SHIPPING INFO

Please read our Terms and Conditions/ Shopping Guidelines found here before submitting an order. Submitting an order means customer fully understands and complies to the Rules and Regulations/ Terms and Conditions (Payment / Shipping / Return and Exchange Policies) of our store

 

How much is the shipping fee?

 

Service and Shipping Time Fee
 

LOCAL STANDARD SHIPPING

  • 10-12  business days

Monday – Friday, Holidays not included.

PHP 190
 

 

INTERNATIONAL SHIPPING

  • 10-12  business days

Monday – Friday, Holidays not included. 

To compute for your shipping fee, add all products to order to your cart and choose your country upon check out. OR email us your orders at inquire@zoo.com.ph

 

PLEASE SEE CURRENT SHIPPING LEAD TIME:

For ZOO Clothing, shipping is 10-12 business days (Monday-Friday) from date of purchase.

Shipping lead time refers to the number of days it would take for a package to leave our warehouse. If a customer requests for early delivery and his/her request cannot be accommodated, no refunds will be given.

 

We use the following delivery partners:

  1. LALAMOVE – Same Day Delivery if within Metro Manila
  2. BLITZ – 3-5 business days delivery if outside Metro Manila
  3. DHL – 3-5 business days delivery for international orders

Please expect possible delays in delivery due to high volume of orders received daily and also due to the current COVID-19 situation.

 

FORCE MAJEURE

ZOO LABEL will not be liable for any delay or failure in shipping due to any of the following causes beyond the company’s control: acts of God, accidents, riots, war, terrorist act, epidemic, pandemic, quarantine, lockdown, breakdown of web host, breakdown of internet service provider, civil commotion, government acts, fire, natural catastrophes etc. If ZOO Label suspends its operations due to Force Majeure, no refunds will be given and processing of orders and shipping will resume as soon as the unforeseen event is over.