INTERNATIONAL ORDERS

Please read our Terms and Conditions/ Shopping Guidelines found here before submitting an order. Submitting an order means customer fully understands and complies to the Rules and Regulations/ Terms and Conditions (Payment / Shipping / Return and Exchange Policies) of our store.


Does ZOO ship worldwide?

Yes, ZOO ships worldwide.

What’s the process for international orders?

For international orders, orders should be submitted through the ZOO website www.zoo.com.ph and payment should be made through PAYPAL right after submitting your order. WESTERN UNION and BANK TRANSFER are also accepted.

We deliver international orders through DHL and delivery may take 12-14 business days. We will send all shipping and tracking details through email so you can track your package.

If a customer requests for early delivery and his/her request cannot be accommodated, no refunds will be given.

We have a no return, no exchange policy for international orders.

For more information, please email us anytime: inquire@zoo.com.ph

How much is the international shipping cost to my country?

To compute your DHL  shipping cost, please email us at inquire@zoo.com.ph

Please include the following details:

  1. Customer Name
  2. Complete Delivery Address
  3. Mobile Number
  4. Orders- Style name, color, size

You can also compute for your shipping fee by adding all orders in the shopping bag and choosing your country when you checkout.